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Help and Information

Student
Alumni
Department
PCC
Employee/Retirees
General

  • If you are a current student of BYUH, you are eligible for a cellphone plan.

  • You must upload a valid BYUH ID card on the request form.

  • You are eligible to activate up to four lines.

  • No. All new activations for students and their Ohana are on the prepaid plan.

  • Yes. Complete the request form and be sure to select the correct option.

  • Yes, there is a $30.00 non-refundable activation fee for each line that must be paid with card.

  • Both the prepaid plan and non-refundable activation fee will be billed to your student account.

  • BYUH Cellphone will email you 30 days before the end of your prepaid plan with options to renew. If the BYUH Store does not hear back from you by the end of your prepaid period, your line will be canceled. There will be a $15.00 reactivation fee charge to reactivate your line.

  • Before moving forward, it is recommended that you check to see if your phone is compatible. Click on the carrier below, you will need your IMEI #. To find your IMEI, dial *#06# from your phone.

    T-Mobile

  • After we have received your completed online form, we will work to activate your SIM card. This can take up to two to three business days. You will be notified by email for pickup or shipping.

  • If you are an alumnus of BYUH, you are eligible for a cellphone plan.
  • When completing the request form online, you will be required to upload your alumni card. If you don’t have an alumni card, please contact Alumni Relations to see how you can obtain one.
  • You are eligible to activate up to six lines.
  • Yes, there is a $30.00 non-refundable activation fee.
  • You will be invoiced each month. Invoices are due on the last day of the month.

    You will have the option to save your payment method for auto payment. Auto payments are processed on the last day of the month. If the last day of the month falls on the weekend or university holiday, the auto payment will be processed on the next business day. Keep in mind the next business day will be in the next month.
  • Before moving forward, it is recommended that you check to see if your phone is compatible. Click on the carrier below, you will need your IMEI #. To find your IMEI, dial *#06# from your phone.

    T-Mobile
  • After we have received your completed online form and non-refundable activation payment, we will activate a SIM card for you. This can take up to two to three business days. You will be notified by email for pickup or shipping information depending on what you select on the form.
    • T-Mobile Plan Prices

      • Bring Your Own Device - $20.00/month
      • Watch - $15.00/month
      • Tablet - $20.00/month
    • AT&T Plan Prices

      • Bring Your Own Device - $24.00/month
      • Watch - $15.00/month
    • Verizon Plan Prices

      • Bring Your Own Device - $36.99/month
      • Watch - $15.00/month
Before submitting a request form for a new, upgrade, or replaced phone; it is required that you receive approval from your department director/manager. After your request is submitted, your request will be sent to your department director/manager to review and approve your request before the order is submitted.
  • You can check your cloud to see if you have any information saved. It is recommended that you update your phone and have your contacts, messages, photos, videos, and etc. backed up daily or as often as possible.
  • If your phone was purchased by the department, it will be up to the department director/manager to determine if the phone can be used within the department or sold.
  • If you are a current employee of Polynesian Cultural Center, you are eligible. You will be asked to upload your PCC ID on the request form.
  • You are eligible to activate up to six lines.
  • Yes, there is a $30.00 non-refundable activation fee.
  • You will be invoiced each month. Invoices are due on the last day of the month.

    You will have the option to save your payment method for auto payment. Auto payments are processed on the last day of the month. If the last day of the month falls on the weekend or university holiday, the auto payment will be processed on the next business day. Keep in mind the next business day will be in the next month.
  • Before moving forward, it is recommended that you check to see if your phone is compatible. Click on the carrier below, you will need your IMEI #. To find your IMEI, dial *#06# from your phone.

    T-Mobile
  • After we have received your completed online form and non-refundable activation payment, we will activate a SIM card for you. This can take up to two to three business days. You will be notified by email for pickup or shipping information depending on what you select on the form.

    • AT&T Plan Prices
      • Bring Your Own Device - $24.00/month
      • Watch - $15.00/month
    • T-Mobile Plan Prices
      • Bring Your Own Device - $20.00/month
      • Watch - $15.00/month
      • Tablet - $20.00/month
    • Verizon Plan Prices
      • Bring Your Own Device - $36.99/month
      • Watch - $15.00/month
  • If you are a admin, faculty, staff, or retiree of BYU–Hawaii, you are eligible for a cellphone or watch plan with BYU–Hawaii.
  • Unlimited.
  • If we aren’t able to identify your eligibility through our university system, we may ask for your BYUH ID card.
  • AT&T, T-Mobile, and Verizon.
  • Please see our request forms for Employee/Retiree.
  • Yes, you can. Complete the request form for the carrier you want to move to.
  • Yes, you can.
  • Yes. The non-refundable activation fee is for each new line of service.
  • We will inform you of your options. Your options can be where you are billed the early termination fee, pay a higher price for the phone, or be charged 3% processing fee to refund your order. We recommend that you check to be sure your line is eligible for an upgrade if you aren’t sure.
  • Upgrade eligibility begins after the end of contract date.
  • Since our account is on a subsidized plan, after two years, your monthly rate is eligible to be reduced since you’re no longer paying off the cost of the device as part of your monthly rate. Your carrier will automatically lower your monthly rate once you’re past the two years.
  • Yes, you can.
  • Smart phones can be turned into an internet beacon (like an Internet router) through a service known as a hotspot. When the hotspot feature is activated, smart phones can supply web access to nearby computers, tablets, and other devices.

    Use this feature to stay connected while traveling or when Wi-Fi is not available. Our T-Mobile plan includes 10GB of hotspot, our AT&T plan includes unlimited tethering (hotspot), and our Verizon plan includes 10GB of hotspot.
  • Devices can be exchanged through our office within 14 days of delivery confirmation. This includes returning the phone, switching to a different color and/or storage capacity, or for manufacturer defects. This does not cover devices damaged by the user.

    After 14 days, phones cannot be returned through the BYUH Cell Phone office; however, most manufacturers (Apple, Samsung, etc.) will cover hardware issues up to one year. Please check with the manufacturer of your device to know what they will cover.

    The BYUH Cellphone office does not offer insurance for devices. Insurance can be purchased through many of the manufacturers independently.

    Apple Care

    Samsung Care+
  • Apple and Samsung have made efforts to make transferring content and data from your previous device to your new one a much simpler process. For this reason, our office no longer has machine to transfer data as we have in the past.

    For Android users, a common tool is “SmartSwitch” (an app).

    For Apple users, we recommend the “Quickstart” method when you turn on the device and get started.

    We are happy to provide tips if you get stuck, but ultimately, we will refer you to Apple or Samsung if you need major assistance.
  • It is recommended that you regularly back up the content on your phone in case your phone gets lost, stolen, or breaks.

    Please visit the following link for instructions on backing up your iPhone: iPhone User Guide: Backing up

    Please visit the following link for instructions on backing up your android phone: Back up data on your Android device

    To transfer content from one phone to another, the setup of the new phone will instruct you on how to transfer content.
  • Short answer is yes, it is now procedure for all phone orders to be shipped to the customer. We have found that this saves the customer time, as the package no longer needs to be processed with us and it limits the need for in person contact which helps us maintain local health guidelines.
  • Yes. You will enter the transfer information on the request form.

If you have any questions, you can email cellphone@byuh.edu. We will get back to you as soon as possible.