Student
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Toggle ItemHow do I know if I am eligible for a cellphone plan with BYUH?
If you are a current student of BYUH, you are eligible for a cellphone plan.
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Toggle ItemDo I need to identify if I am a student?
You must upload a valid BYUH ID card on the request form.
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Toggle ItemCan I transfer my current number?
Yes. You will enter your carrier information on the request form.
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Toggle ItemHow many lines can I setup?
You are eligible to activate up to four lines.
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Toggle ItemI am a current student with a BYUH Cellphone plan which is being billed monthly. Can my additional line be billed monthly instead of the prepaid plan?
No. All new activations for students and their Ohana are on the prepaid plan.
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Toggle ItemI am a current student with a BYUH Cellphone plan which is being billed monthly, can I change to the prepaid plan and have it charged to my student loan?
Yes. Complete the request form and be sure to select the correct option.
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Toggle ItemIs there an Activation Fee?
Yes, there is a $30.00 non-refundable activation fee for each line that must be paid with card.
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Toggle ItemHow do I pay for the prepaid plan and non-refundable activation fee?
The $30.00 non-refundable activation fee must be paid for with card, upon completing the request form. The prepaid plan will be charged to your student account.
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Toggle ItemWhat happens at the end of the four-month (semester) or two-month (term) prepaid plan?
BYUH Cellphone will email you 30 days before the end of your prepaid plan with options to renew. If the BYUH Store does not hear back from you by the end of your prepaid period, your line will be canceled. There will be a $15.00 reactivation fee charge to reactivate your line.
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Toggle ItemHow do I know if my cellphone is compatible to the carrier of my choice?
Before moving forward, it is recommended that you check to see if your phone is compatible. Click on the carrier below, you will need your IMEI #. To find your IMEI, dial *#06# from your phone.
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Toggle ItemHow long does it take to get a SIM card?
After we have received your completed online form, we will work to activate your SIM card. This can take up to two to three business days. You will be notified by email for pickup or shipping.
If you have any questions, you can email cellphone@byuh.edu. We will get back to you as soon as possible.